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We will respond to every email within 24 hours, Monday to Friday, excluding holidays. For press, sales, and other inquiries unrelated to an online order, please email us at dmcinfo@dimmak.com.

Terms and Conditions

By accessing or using any part of the site, you agree to be bound by these terms of service. Any new features, which are added to the current store shall also be subject to the terms of service. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

In the event that the carrier is unable to deliver a package due to an incorrect address entered by the customer, the customer’s refusal to pay duties, multiple failed attempts to reach the customer at point of delivery or otherwise, dim mak collection will not be responsible for payment of return shipping costs levied by the courier. Similarly, Dim Mak Collection is not held responsible for the payment of re-shipping merchandise to the customer. In cases such as these, the customer remains responsible for all shipping costs associated with returned packages due to failed delivery.

Dim Mak Collection reserves the right to refuse a return if the merchandise in question does not meet our standards for salable condition.

Where provided, all original packaging should accompany the item, and the lack of these items, will risk a return being rejected. All accessories (including, but not limited to: belts, dust bags, and lanyards) must be in an equally salable condition to the items that they accompany.

Shoes will not be accepted if returned with marked soles, without the original box, or with a damaged box, and will be sent back to the customer.

Customers are responsible for paying shipping costs, and purchasing tracking/delivery confirmation. In the event that a customer foregoes secured tracking, dim mak collection is not responsible for the package if it is lost or otherwise not received. Dim Mak Collection reserves the right to define and determine "salable condition" at our own discretion.