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We will respond to every email within 24 hours, Monday to Friday, excluding holidays. For press, sales, and other inquiries unrelated to an online order, please email us at firstname.lastname@example.org.
WHERE IS MY ORDER?
All orders will be filled within 3 business days of being placed (not including weekends or holidays).
Orders are packed and shipped in Carlsbad, CA. Shipments are made via trackable service. You will receive an email with tracking information as soon as your order is headed your way.
Please allow 1 day for tracking information to update on your order. If you are unable to track your order, please let us know and we'll be happy to assist.
RETURNS AND EXCHANGES
We honor returns and exchanges for 14 days of purchase.
Please ship to:
Dim Mak Returnsc/o Gnarlywood3305 Tyler St. Carlsbad, CA 92008
Please include your order number and original receipt when sending returns or exchanges.
Clothing and Apparel:
We cannot accept returns or exchanges on clothing that has been washed or worn.
Music and Media:
We can only accept returns of music and media items that are unopened.
If you need to cancel or change your order, please contact us within 30 minutes of your order being placed. After that, we cannot guarantee that we will be able to honor the change.
Please email: email@example.com with your order # and we will do our best to help you out.
CUSTOMS AND DUTIES
Any customs or import duties that are levied on your order, and/or customs declarations and regulations required once it reaches its final country of delivery are the sole responsibility of the recipient.
Unfortunately, we have no control over the application of charges, nor the number of charges to be levied.
International Economy and Standard Shipping - this is done in conjunction with your local postal service. Shipments are trackable until they arrive in the destination country. If you have questions about your order you should contact your local postal service.
International Expedited Shipping - These shipments will be trackable from shipment until delivery.
LOST OR STOLEN PACKAGES
Dim Mak Collection is not responsible for lost, stolen or damaged shipments, and any delays due to local disruptions.