**Due to Covid 19 related issues with warehousing and carriers, shipments can be delayed up to 6 weeks.
When will my order ship?
As long as your items are not on pre-order, most orders are fulfilled within 2 to 10 business days of the order being placed online.
Multiple unit orders will not ship until all items are available in stock.
You will receive an automatic shipping confirmation at the time your order is shipped that includes your tracking number.
Please note: tracking numbers can take up to 48 hours to update to its next scan location and not all shipping methods have step by step tracking.
Unfortunately, we are not able to upgrade a shipping method once an order has been placed.
When will my Pre-Order ship?
Orders are on a first come first serve basis and generally ship within 4-6 weeks of your order being placed.
When will I get my order confirmation?
Order confirmations are automatically sent to the email address used to purchase at the time your order is complete.
Your confirmation email will include:
- Line detail of the items ordered
- Shipping and billing address
- Shipping method selected
- Digital download links (if applicable)
If you have not received your order confirmation within a few minutes of a successful order, please check your junk or spam folders and make sure your email address was entered correctly.
If the confirmation email is still not found in your inbox and/or you may have entered your email address incorrectly, reach out to our customer service team and we'd be happy to look into it for you and get this fixed!
My order hasn't shipped. Why was I charged?
All orders are charged in full at the time you place your order. For security and compliance reasons we do not keep payment information or credit card data on file.
Please note: A substantial transit time is expected for international orders due to transit time and processing through customs. If you do not receive your package in 6 weeks, please be sure and check with your local sorting/postal office to ensure they’re not holding the package or that it’s not being held in customs.
Nearly every shipment that crosses an international border is subject to the assessment of duties and taxes determined by each country.
It is important to note that all taxes and duties are the responsibility of the purchaser. We do not have the ability to mark packages as having "No Commercial Value" in order to reduce potential duties due.
If you have questions about your order location after it has arrived in your country, we recommend contacting your local postal service for updates.
All orders will come with Route Protect at checkout, protected from loss, damage, or theft. In the unfortunate case that your order never arrives or is broken upon arrival, you can easily file a shipping issue with Route and receive a replacement or be reimbursed. We are excited to offer this service from Route for your package protection.
Shipping issues for packages marked "delivered" yet not received and where there is no evidence of “porch piracy” can be approved no earlier than 5 days after “delivery date” and no later than 15 days to ensure it was not misdelivered or easily found around the premises. Photos required for damaged shipping issues.
Shipping issues for packages presumed to be lost (where the status is not "delivered") can be after 7 days (20 days for international) and within 30 days from the last checkpoint